News

No Excuses for $900

Farman Creative is running a special for new business clients to ramp up their marketing in 2009. For $900, I will develop a customized Online Marketing Strategy Plan to help your business execute creative programs for surviving the new economy. I see so many businesses failing to take action in this economy (and thus, failing), that I want to incentivize more businesses to learn how to creatively market themselves in this struggling economy. This customized marketing plan is valued at $1500. This special runs until April 1. Email me through the contact form for more information. Now you don't have an excuse. 

Go Fly a Kite

Tonia's Kiteboarding Lessons start May 29th. To book or get more info, check out my school website,
CascadeKiteboarding.com

Shorts

Cure for Cancer that may never be

John Kanzius Foundation has brought some innovation to the cancer-curing research world with Radio Waves. That's right, non-invasive targeted radiofrequency cancer treatment destroys cancer cells without the debilitating side effects. Let's hope the FDA doesn't find out. It might actually work and then no one will ever know about it.

 

SOCIAL MARKETING


Saturday
14Mar

The social marketing relationship between 10 women, a kiteboarding camp, whale sharks, and a very small village in Baja Mexico.

This story epitomizes the power of online and social network marketing, and I'm pleased to say that I started it. Well, in this case, that is. Sorry, I don't toot my horn that often, but I just have to do it here. This is one of those marketing missions that I was pretty confident about when I took it on, but had completely underestimated the extent of its reach.

It all started in the Summer of 2008 when Tim Hatler, the owner of an all-inclusive Bed & Breakfast style resort in Baja Mexico, contacted me about putting on a series of women's kiteboarding camps based out of his resort. I knew Tim from supporting and attending an event for of his that raises money for the much-needed education system in his village. I also had been teaching and running women't kiteboarding camps for about 3 years, but never a destination camp of this extent or cost that Tim was suggesting.

I promoted the camps online through the WomensKiteboarding.com website, the e-newsletter, the Facebook group "The Women of Kiteboarding" and my kiteboarding school contacts. We nearly filled the camps through those channels alone. I did not talk to a single person, run a single ad, or print a single brochure.

Now, move forward 6 months to the actual camps. We have one day of no wind, so we go swim with the whale sharks -- an amazing experience that can't quite be described, but definitely speaks volumes in pictures! So, between our tour guide and myself, we post dozens of photos and even a couple of videos on Flickr, Facebook, and my blogs, all linking to one another. Did I mention that we adopted the sharks through the research organization as well? On Facebook alone, we have the photos linking and driving comments and tons of traffic to the Whale Shark Research of Mexico website. Comments and inquiries as to "how and where do you do that?" come pouring in. Ding!Ding!Ding! Funding for Whale Shark Research in Mexico sky rockets! At least we can assume.

It just so happens that our wonderful guide from the resort, Tim, shot all the video during the entire whale shark experience, posting to his website and FB page, "Palapas Ventana"... Now, that small village in Baja....

La Ventana, a small fishing village that just happens to have a great resort of casitas, killer margaritas and food, and a world-class fisherman to lead you to the biggest and best catch of your life. Tim from Palapas Ventana posts status updates on FB with all of his photos, so that you can see what he's talking about. I'm telling you... when you see a status update of "Just another day of killer fishing in front of Palapas Ventana!" with a link to an image of a 40 pound Yellowtail, you take note! In fact, you might just inquire about the best time of year to fish and "what are you rates, anyway?" Tim now uses the FB status updates for all of the activities going on at the resort. Smart considering that it's in the now, happening like "20 minutes ago". That is real. Not a glossy ad in a magazine, but a 20-minute old photo just taken of real clients catching real fish.

So yes, that was a pretty quick and general recap as to how we used the power of each social networking tool to not only drive traffic to our websites, but to fuel business. But notice that it was a dominoe effect. Each entity involved in the trip -- from the kiteboarding camp itself to the whale shark research to Tim's fishing trips and resort stays -- each played a role initially in spreading the buzz online about what they do, then sat back and let the community do the rest. Comments, forwards, replies.... CONVERSATION. As the conversation builds, it fuels interest and attention, creating demand throughout the community that is hard to contain. Like a virus, only a really good one that everyone wants to be a part of!

Sunday
15Feb

Using relationships of social media, social networks, and your own neighbors to start a movement and change the world. 

charity: water is a non profit organization bringing clean, safe drinking water to people in developing nations. They are only 2 years old, founded from ONE guy on his 32nd birthday. This is one of those campaigns on the level of Obama's that successfully harnesses the power of relationships to change the world.

A little background...

Scott Harrison decided, before his 32nd birthday, to quit his high rolling event planning/consulting job in New York City to do something meaningful. In lieu of presents, Scott asked friends to donate $32 to a hospital in Kenya that had no water. 92 people donated enough money for Scott and a team to go back to Kenya and drill a well that would provide clean drinking water for the hospital and surrounding community. Recognizing urgent need throughout Africa for clean drinking water, Scott started expanding his mission of building wells for other water-starved communities as well.

Scott's movement grew. And grew. I learned of charity: water through Twitter, while tweeting for Kiteboarding 4 Cancer and browsing someone else's tweets. [Side note: Sound hoaky? It's powerful. More on Twitter later]. The power of online relationships and influence shines in the example of charity: water. Facebook, YouTube, Vimeo, Twitter, Tumblr, Changents, and more. These online tools have become word-of-mouth machines for causes such as charity: water.

The organization also executed very well on branding their mission as something that YOU want to be a part of. It looks cool. The videos are hip and real. Rough and edgy, they appeal to 20 to 30-somethings. The story is genuine, unpolished, and well told. No corporate suits and soft elevator music. A bold and cutting-edge promo video with music by Beck excites your inner generosity. Before it ends, you too will be reaching for your checkbook. A wonderful cause, charity: water's successful social networking strategy has helped build over 1200 wells worldwide, serving 650,000 people.

 

Tuesday
06Jan

In celebration of the Inauguration.... The election of Barack Obama: A shining pillar of social marketing success.

I'm pretty excited about Barack becoming our new president. But never in a million years would I believe it would happen like it did. Whether you are a fan of Obama or not, one thing is very clear.... The Obama campaign was one of the most brilliant executions of social media and grass-roots marketing efforts in history. Period.

It was everything that ad agencies and social marketing firms dream to achieve with a client times ten. The Obama "Change" campaign will serve as the poster child for future marketing campaigns. Everything about it worked seamlessly, but without forcefullness and annoyance. This was a campaign won from the ground up.  Furthermore, the campaign's social media communications will continue to serve as community and global think tank, policy support team, and public opinion resources. Here are the fundamentals that made it, and will continue to make it, successful.

It is viral.

It is organic.

It is consistent.

It is transparent.

Gotta go eat lunch. Will elaborate later...

 

Monday
22Dec

The New Rules of Marketing and PR and what you should know about them.

I've refrained from talking about this topic because I'd be opening a door to an entirely new world of marketing that many people are not prepared to handle. It's like getting on a rocketship -- Once you get on, strap in and take off, there is no getting off easily. So, I'll do my best here with a little help from some other great marketing consultants and writers....

The "New Rules of Marketing & PR" has circled around a bit in the last 3 years or so as a key phrase describing what most of us in marketing can't: The impact and importance of the internet (and the conversations, communities, and interactivity going on within it) on how we, as businesses, market our products and services.

Marketing author, David Meerman Scott, states it very well:

"...the old rules of marketing & PR were that you either had to buy expensive advertising or beg the media to write about you. Prior to the Web, there weren't other significant ways to get noticed. The Web has changed the rules. The new rules of marketing & PR are that you can bypass the gatekeepers and publish your own content online in the form of content-rich Web sites, blogs, YouTube videos, photos, ebooks and the like and reach buyers directly."

The New Rules of Marketing, however, go beyond simply writing content on the web. That's just one component. You can start the conversation on the web with content, but that's not where the "marketing" happens. The "marketing" happens when people browse, read, interact with, and SHARE your content with others. It's as simple as telling your friends about that great sale you heard about at Imelda's Shoe Store. They go, maybe buy some shoes or some socks or a purse. Then they tell their friends. Their friends tell more friends and so on. And that is the "community" or "networking" component is marketing for Imelda's. It works the same on the web.

I like how David Meeram Scott simplifies the "New Rules of Marketing" with two categories under this umbrella:

1. Social Media Marketing: Online media with an interactive component. A news story that is delivered online becomes social media if there is a place for readers to comment on the news story.

Online Examples: Blogs, forums, Wikis, and chat rooms

2. Social Network Marketing: Online networking tools and the ways they are used to connect groups of people on the Web.

Online Examples: Facebook, MySpace, LinkedIn, SecondLife, Bebo, Twitter

Personally, I'm a big fan of the latter. People use these sites to network and stay connected with friends and colleagues and to meet other like-minded people who may also have similar interests, values, or beliefs. If your company had a Facebook group page, you could use the platform to post updates on the lastest R&D in the company, or what the hottest lunch item is in the cafeteria. Sound stupid? Maybe. But, millions of people are following and reading these stupid bits of data and sharing the info with friends. All of this content that you create initiates a conversation. It gets people talking about you and your brand. How can you do that offline? Not very easily.

I heard a great description of this new marketing that may make more sense if you're at all confused. The internet and the communities within it offer an ear to the ground, a pulse on what's happening "outside". You can sit in your windowless cubicle all day, but until you go outside and stand on the sidewalk amongst people, cars, activity, and the elements, you don't really know what's going on.

For more on this topic, David Meeram Scott's article on Social Media Marketing/Social Network Marketing and Web 2.0 is very clear, concise, and understandable. Check it out.

 

Monday
15Dec

Daily (& basic) Marketing tips that your small business should be doing

I get many requests from friends who run their own businesses as sole proprietors asking how to better market themselves. Massage therapists, photographers, accupunturists, home cooks, etc... sometimes asking for a quick solution for how to get their name out in the world and rake in loads of business. Unfortunately, it's not that easy. I can set up a web presence online through search engine & website optimization, email communication and a variety of other other marketing tools. However, there is nothing like face-to-face marketing.

In these non-confrontational times, where the idea of using a phone or meeting someone in person is more foreign than it is the norm, some people will freak out at the idea of having to t....t... t....t... ta....ta....talk to a potential customer. Having to say something more than "your credit card number please" is daunting.

With the economy in the dump, small businesses and sole proprietors will have to find creative ways to get new business and keep it. Customer service will have to sky-rocket in order to get the attention of consumers. Timeliness and follow-through are imperative. Good, quality work goes without saying.

I recently had the opportunity to experience the services of a sole proprietor who had the full package, and wasn't too cool to show that he could work his tail off to make a good first impression with a customer. Here are the basic rules of daily marketing activities that seem obvious, but are very often overlooked. They should be underscored!

  • Answer the phone or call back promptly. The business that wins is often the one who picks up the phone.
  • Answer customer questions poignantly, not with "I dunno know". If you don't know, find out.
  • Be on time. 
  • Be clear on prices and added value. (see next line) 
  • Add value to your services that may put you a notch above your competitors. 
  • Treat the customer as if you'll do whatever they want for them - remember, it's about them, not you.
  • Underpromise. Overdeliver.
  • Follow up with a "are you happy with your service" phone call. This is a real winner.
  • Send "thank-you" coupons or credits to customers during the holidays.

Wednesday
22Oct

Recent Website Designs & Newsletters

Here is a sampling of web design work... For each of these clients, I designed and created email newsletter marketing campaigns that have brought results. This has become a focus and specialty for me lately, because it seems that everyone wants to send out newsletters, but no one has the time to create, write, or send them! And they can be very time-consuming! This is where I step in.

I create an entire email marketing strategy for clients: This includes creating a campaign calendar, suggested content, a layout, and detailed to-do lists that help businesses plug-and-play their marketing messages so that they can spend less time trying to figure out how to market their products and more time running their business.

Some of my clients:

High Gear - www.highgear.com

Skamania County / Skamania Chamber of Commerce - www.skamania.org

Wind River Cellars - www.windrivercellars.com

 

Northside Community Ed -- www.nscommunityed.org

Thursday
09Oct

Design, Marketing, and... Kiteboarding Instruction

When I'm not doing marketing and design work, I teach kiteboarding. "What's that?" you ask? Well, it's about the most fun, environmentally-feel-good outdoor activity you'll every do. There's a kite you fly in the air with a control bar, and there's a board, very similar to a wakeboard, under your feet. You glide, along the water, easily and gracefully, free of impact and tension. The only sounds are the breeze powering your movement and the board gliding through the water under your feet.  Check out the pics from my personal website.

In the summer, I run a kiteboarding school, Cascade Kiteboarding, out of the Port of Skamania in beautiful Stevenson, Washington. This winter, however, I am taking my lessons south to La Ventana Mexico in a series of women's all-inclusive kiteboarding camps. La Ventana is a great place to learn, with mild temperatures, white sandy beaches, calm waters, and great authentic Mexican food! Check out all the details below.

 I teach three days of kiteboarding along with two classes of Pilates for enthusiastic new kiteboarders in the town along the Sea of Cortez. Did I mention it is an all-women's camp? Sorry guys.

Wednesday
01Oct

Recovering Emailaholic (and over it)

That's right, my name is Tonia Farman, from Seattle Washington, and I used to be an Emailaholic. At the peak of my emailing career, I had 10 email accounts. One for each business and non-profit I worked with plus a yahoo, hotmail, and gmail account -- all with the same email prefix. I was on email early -- like 1995. I couldn't believe, at the time, that more people were not using email.

Whether an alias, forward, or POP account directly into my MacMail, I saw emails dropping in my inbox like candy in my trick-or-treat bag. More! More! More! And I gotta open them all now! I would send out dozens of emails every hour, requesting action, information, data, confirmation, whatever. On top of the time I spent all day on email, I would wake up and check email before taking shower, before heading out to work, before and after meals, at night before going to bed, during weekends, holidays, vacation, family trips -- anytime, anywhere. I wanted to hear that little "ding" sound -- music to my ears for "you've got mail."

Ya know the feeling a couple days after halloween when you've eaten so much of your candy that you could puke, and never want to see candy again? That's how I got with email. It was too much. I was too connected. I felt like I had a mouse connected to my hip at all times and I needed to get away.

Furthermore, it had as much to do with a death in the family as it did just realizing that I'm not that important. The passing of someone close to me made me realize that time and experiences are extremely precious, and that email is a time suck that will always be there. It's a great communication tool when used wisely and in moderation. It should not consume our lives. I don't need to check it every moment because there is nothing in that inbox that is as important as the people, friends, and family in my life. If someone has something urgent for me, call me.

Tuesday
30Sep

Inspired by Sabrina Ward Harrison

Every once in awhile I'm blown away by another artist's work, so much that I study their every stroke seeking out something to take from it. How did she achieve that stroke? What was the thought process behind putting those two very random elements together? And make it work so seamlessly? This is what goes through my mind when I look at Sabrina Ward Harrison's work.

I was first taken by Sabrina's work when I randomly picked up her first work "Spilling Open", which she published at just 22 years old. It's pretty good. The freedom and confidence of  having no borders of colors, fonts, or messaging, and the ability to make it all look good and sound poetically brilliant is talent. I don't have that talent -- I am not deep enough. But I'll take a little bit from her and be fine with that. Reading through her story, it's not difficult to point out that with that kind of talent comes some darkness and insecurites that bring out that powerful art expression in the first place. Check her stuff out.


Monday
22Sep

Finger Print.

"...The intense focus on technology started to cloud my creative judgement. I found myself finding ways to work with the computer's capabilities rather than with my own. For example, I would rely on the path of least resistance if I had a tight deadline. I would create images as vector files because it was easier for the computer to manage versus getting bogged down with high resolution files. This approach did not sit well with me and I became creatively restless. After working thirteen years in the business, I needed to step away and evaluate what I was doing..."

Click to read more ...